Cape Town hotel reservation system usability.

Shasha, T.S. & Weideman, M. 2012.

Published Online

Shasha, T.S. & Weideman, M. 2012. Cape Town hotel reservation system usability. Working Paper. Presented as an M&D Conference Paper at SAICSIT 2012, Pretoria, South Africa. Online:

The aim of this research project is to determine the degree of usability of Cape Town hotel online reservation systems. Literature has shown that the goal of website usability is to improve website efficiency and enjoyableness. Researchers note that good content, simple design and few grammatical errors establish trust in a website. It has also been proven that poor website design results in loss of potential sales due to users being unable to find what they want. The research instrument that will be used in this research is a usability test. The research will focus on web-based reservation systems, and only usability will be measured. In this research project, both standard approaches in user testing will be used - quantitative and qualitative testing. The outcome of this study will be used to guide the improvement of the usability of Web-based hotel reservation systems.
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